Local Bank Service

Today, I went to a local bank for online service. As I cannot get any information at the information counter, the receptionist brought me to a customer service manager. Again, the said manager cannot provide any information. As a result, he called his HQ for help.

He passed on the phone to me. I talked to his HQ for almost 20 minutes. Finally, I decided not to have online service with this bank. What happened was when I was on the phone, the other side just keep me on hold from more than 15 minutes as they also need to search for information I inquired.

By having this kind of service, what do you think our local bank’s competitiveness as compared with those off-shore bank?